Media Summary: This is a video that shows what the CCIViewer for the You can route a TEXT to the next available agent in So as a call center agent i'm going to have access to a set of tools within the short tell environment you'll notice that
Shoretel Ecc Cci Viewer Application - Detailed Analysis & Overview
This is a video that shows what the CCIViewer for the You can route a TEXT to the next available agent in So as a call center agent i'm going to have access to a set of tools within the short tell environment you'll notice that In this video, we show you how to troubleshoot Mitel/ Explanation of how to pick an email (or call) out of queue and answer if first in
