Media Summary: This from Solution Architect Anand Singh and Senior Product Back in February, I published a video covering the new features that were expected to roll out as part of the 2025 Release Wave 1 ... ... action with agent-driven experiences The four key AI agents (
Session Case Management Customer Intent - Detailed Analysis & Overview
This from Solution Architect Anand Singh and Senior Product Back in February, I published a video covering the new features that were expected to roll out as part of the 2025 Release Wave 1 ... ... action with agent-driven experiences The four key AI agents ( Microsoft MVP Dian Taylor reviews Contact Center's new autonomous agents, including the In this informative video, Brian Begley discusses how How to work with and set-up Shared Mailbox, Queue & Automatic
Automatic record creation and update rules: Welcome to my latest Dynamics 365
