Devcast Tutorial 21 Collaborate The

We all know and love the contact center capabilities of Genesys Cloud, but join us to learn about its amazing UC capabilities as ... Genesys Cloud's Architect is a powerful tool for creating flows but sometimes you might need data from Genesys Cloud that isn't ... Genesys Cloud has long supported embedding web applications inside of the Genesys Cloud UI, but join this webinar to see how ... If you missed the live session, don't worry! We understand that schedules can be tight. You can still catch up on all the insightful ... Join us for an introduction of the new Genesys Cloud Bot Connector integration that will allow AI/NLU providers to integrate their ... APIs, APIs, APIs. We are constantly told that APIs are the cornerstone of most types of system integrations. However, while ...

Access MVP Mike Wolfe presents practical twinBASIC use cases for Access developers. For the slide deck and project files see: ... What if you could manage many of your core contact center objects right alongside your source code? What if you could build and ... Richard Schott demonstrates how to drop a compact PureCloud (Genesys Cloud) client UI into any web application using the ... Incentivize and reward your agents not just for their contact center performance but also for metrics from any third-party system. Jason Mathison demonstrates how to get a customer phone number (AKA the ANI) and attach it to the interaction using a ... Integration. It's not the most fun part of software development, but it is one of the more critical things you need to think about as you ...