Media Summary: Get ready to go beyond the surface. In this 40‑minute In this episode of Beyond Voices by AppDirect, we explore how 60% of enterprise workers are customer-facing. They're not in the contact center. They're not using a professional platform.
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Get ready to go beyond the surface. In this 40‑minute In this episode of Beyond Voices by AppDirect, we explore how 60% of enterprise workers are customer-facing. They're not in the contact center. They're not using a professional platform. Chris Gensmantel, CIO of LSH Auto, one of the UK's largest luxury automobile dealer groups, put the rubber to the road – he and ... As retail moves further into the digital age, the gap between the contact center and the frontline store employee is closing. In this video, we'll go through the basic navigation and terminology in Analytics for
... choose manage and create campaigns to show you how easy it is to create an
