Proud Partner of Direct CBD Online - Live Well, Be Well

Connect – Technical Questions

Website & Tech Support

If you have issues using our website or questions about our affiliate program, please see these frequently asked questions. If you don’t see an answer to your question here, use the form below and we’ll get back to you shortly.

I’m trying to check out but it’s asking for a password. I don’t know what it is.

If you’ve shopped with us before, you created a password for your account when you checked out. You can go to the My Account page and click “Lost Password” if you don’t remember what it is, and you’ll be sent an email allowing you to create a new one.

How do I know if my order is shipped?

You will receive a notification via email when your package has shipped. This will include a tracking number. If you haven’t seen the email, check your spam or junk folder, or shoot us an email.

I tried to place an order, but I got a message saying that my bank blocked the order. What do I do? 

You may need to contact your bank and tell them that you approve of the transaction.

I received a ‘foreign transaction fee” from my bank after ordering. Is this normal?

American banks do not yet support the CBD industry, so we partner with a UK-based bank. Because of this, your bank may charge you a small foreign transaction free (typically around $1 to $3).

Where do you ship?

We ship to all of the 50 United States. Unfortunately, we’re unable to ship internationally at this time.

Don’t See Your Question? Send Us A Message

Kat’s Naturals LTD
PO Box  442
Dunlap, TN 37327

Customer Service Questions: 
(888) 499-7880 (9am-5pm CST)